Terms and Conditions

Prices

All prices are subject to change anytime and are not guaranteed.

Note: we don’t offer payment-on-delivery 

Prices stated do not include any sales, use, or excise tax or any other tax, or duty. All such taxes, duties, or other charges shall be paid by Buyer unless Buyer shall provide Seller an exemption certificate acceptable to the appropriate authorities.

Refund and Returns Policy

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your LinksYs account. You can use this credit to purchase an item/service from our store. WE DO NOT REFUND MONEY.

Late or missing refunds

If you haven’t received a refund yet, first check your account credit again.

If you still have not received your credit refund yet, please contact us at info@linksys.co.ke.

Shipping returns

Our Location: Generis Hotel Building, Ground Floor, Shop No. 1, Next to NHIF Molo. Molo, Rift Valley Province, Kenya.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes to this agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us filling this contact form.

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